Refund and Returns Policy

Effective Date: January 10, 2025

At Bino Baby Cart, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines the terms and conditions for returning items and obtaining refunds.

1. Return Eligibility

You may return items purchased from our website within 30 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is in its original packaging with all tags and labels attached.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@binobabycart.com or call (937) 393-9323 to request a return authorization.
  2. Provide your order number and details about the item you wish to return.
  3. Once your return is approved, you will receive instructions on how to return the item.

3. Return Shipping Costs

You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or item damaged in transit). We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund. You can expect to receive your refund within 7-10 business days after we have processed your return. Refunds will be issued to the original payment method used for the purchase.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items that have been used or damaged after delivery.
  • Custom or personalized items.
  • Gift cards.

6. Exchanges

If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

7. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

  • Street: 152 Pelican Dr, Tybee Island, Georgia (GA), 31328
  • Phone Number: (937) 393-9323
  • Email: info@binobabycart.com